Last updated: 19 October 2026 · Læs på dansk

1. 14-day money-back guarantee

If you are not satisfied with Adsoft, you can get a full refund within 14 days of your first subscription purchase. This also applies to an agency's first payment. Email hej@adsoft.dk from the address linked to your account. We process requests within 5 business days, and the amount is usually back in your account 5-10 days later.

2. After 14 days

You can cancel your subscription at any time. It runs until the end of the paid period and is not renewed. We do not refund unused time in a period that has started.

3. Renewals

Renewals are not covered by the 14-day guarantee, only the first purchase. Cancel before the renewal date to avoid a new charge.

4. Domains

A domain registered as part of the subscription cannot be refunded once the registration has been completed. The domain is yours, and we provide the transfer code if you want to move it.

5. Downtime

In case of extended downtime caused by us, we may at our discretion offer a pro-rata refund or credit. Contact us with the details.

6. Breach of terms

Subscriptions terminated due to a breach of our terms of service are not refunded.

7. Payment

Subscriptions are handled by our Merchant of Record, Paddle.com, which manages invoicing, VAT and refunds. Refunds are made to the original payment method.

8. Statutory rights

This policy does not limit any rights you have under mandatory law in your country.

9. Contact

Jakob Kafton-Krogh / Krogh.app, Aalborg, Denmark · hej@adsoft.dk